This privacy statement sets out how Water Connections ABN: 31385701957 will manage your personal information and other information.

In this privacy policy “your information” means your personal information, as defined under the Privacy Act 1988 (Cth) (“Privacy Act”). For parents, your child’s information will be treated in the same manner as “your information”.

Information collected by Water Connections

Depending on the particular circumstances, Water Connections may collect and hold a range of different information about you. This can include your name, contact details (including address, email address, phone number or mobile telephone number). The personal information we collect depends upon the nature of our relationship with you.

This policy does not apply to acts and practices that relate directly to the employee records of our current and former employees.

When we deal with corporations or agencies we may collect personal information about individual employees, directors or principals. If you are a corporation or agency and you provide us with personal information about such individuals, or you are aware that we have collected personal information about such individuals, we request that you refer those individuals to this privacy policy. You are responsible for ensuring that any personal information you provide is with the consent of the relevant individual.

How Water Connections will collect your information

Water Connections may collect your information in a number of ways, including:

  •          directly from you (such as where you provide information to Water Connections when you retain our services or visit the Water Connections website or contact Water Connections with a query or request)
  •          from publicly available sources of information
  •          from Water Connections records

If you choose not to provide certain information about yourself, Water Connections may not be able to provide you with the services or information you require.

How Water Connections will hold your information

Water Connections may store your information in hard copy or electronic format, in storage facilities that Water Connections owns, or that are owned and operated by third party service providers.

Water Connections takes the privacy and security of your information seriously and Water Connections is committed to maintaining the security of your information under the control of Water Connections.

Water Connections uses internal processes to protect your information from unauthorised access and disclosure.

While Water Connections takes these steps to maintain the security of your information, you should be aware of the range of information security risks that exist today and take appropriate care to help safeguard your own information.

Purposes for which Water Connections will collect, hold and use your information

Water Connections may collect, hold and use your information for a range of different purposes, including

  •          to provide services to you, to provide you with information about those services, to assist you with enquiries, or to provide you with better customer service;
  •          to administer and manage the services Water Connections provides to you, to invoice you for them and to collect any amounts you may owe Water Connections; and
  •          to improve or develop services, or to perform research and analysis.

We will not collect personal information that would be unlawful, unnecessary or unrelated to our business.

When Water Connections will disclose your information

Water Connections may disclose your information:

  •        as required or authorised by law, including to law enforcement and national security agencies, and other government and regulatory authorities;
  •        to third parties who assist Water Connections to manage or develop the business of Water Connections; or
  •        for the purposes of facilitating or implementing a transfer/sale of all or part of the assets or business of Water Connections
  •       Water Connections does not intend to disclose your information to third parties outside of Australia.


The Water Connections website may employ the use of cookies in order to monitor the usage levels relating to the Water Connections website and to monitor which features of the Water Connections website are most frequently accessed. Using cookies allows Water Connections to constantly enhance its website in order to make it more user‑friendly.

Most web browser software allows you to block cookies if you choose to do so.


We use MailChimp as our marketing automation platform. By subscribing to our website, you acknowledge that the information you provide will be transferred to MailChimp and be used for Water Connections to connect with you via email marketing.

Social Media Messaging, Message Boards And Forums

The Water Connections website and social media accounts may contain interactive features such as Facebook messaging or sharing, Twitter posts, LinkedIn posts, Instagram posts, message boards and forums.

Whenever you post personal information in publicly accessible places such as Facebook, Twitter, Instagram, LinkedIn or message boards and forums on the Internet, this information becomes available to anyone with access to the Internet.

This information can be collected and used by others, including to send you unsolicited communications. Therefore, Water Connections recommends that you use your discretion and exercise caution when providing your personal information on Facebook, Twitter, LinkedIn, Instagram and message boards and forums.

Water Connections accepts no liability for any material or links posted on any Facebook post, Twitter post, LinkedIn post, Instagram post, message boards or forums on the Water Connections website.

How to access or correct your personal information or make a privacy complaint

If you wish to access any of your personal information that Water Connections holds or would like to correct any errors in that information, please contact Water Connections on +61 0400 621 863.

You may also use these contact details to notify Water Connections of any privacy complaint you have against Water Connections, including if you think that Water Connections has failed to comply with the Australian Privacy Principles (APP).

Water Connections will investigate any complaints received in writing and endeavour to respond to your complaint within 14 days of receipt of the complaint.

While Water Connections will use its best endeavours to address any complaint that you may have, if you are unsatisfied in the manner in which Water Connections deals with your complaint, you may also be able to lodge a complaint with a relevant regulator such as the Australian Information Commissioner (

About this statement

This statement has been issued by Water Connections, effective as at February 2023. From time to time, Water Connections may need to change this statement.

If you would like to complain about a breach of the APP, you may contact our Privacy Officer via or telephone +61 0400 621 863.